Surveys show that poor service and lack of follow-up after the sale, both potentially value-adding activities, are the primary reasons customers stop buying from a salesperson
Indicate whether the statement is true or false
TRUE
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Which of the following is NOT a verbal clue that someone may be lying?
a. Expressing reluctance to terminate the interview b. Showing intolerance for shady conduct of others c. Asking for the question to be repeated d. Refusal to implicate other suspects
Which of the following represents the “ideal” manager, according to the Leadership Grid of evaluating leadership styles?
A. 1,1 B. 9,9 C. 5,5 D. 9,1 E. There is no single “ideal” manager according to the Leadership Grid; the ideal depends upon the nature of the situation.
In the context of job-analysis techniques, which of the following refers to a family of job-analysis methods, each with unique characteristics, and each focusing on analyzing all the work performed in the focal job?
A. A narrative job analysis B. The task-analysis inventory C. A functional job analysis D. The critical incidents approach
Which of the following is NOT true of an LLC?
a. profits and losses are reported on individual tax returns b. there is double taxation—on the corporation and on personal income c. LLCs have continuous existence d. there is potential tax sheltering from losses while personal assets are protected.