You are a home appliance salesperson. One of your customers wants his television to be repaired on a holiday, but the company service manager is on vacation. The company regulations say that without written consent from the service manager, service engineers are not allowed to work on holidays. How would you handle this situation?
A. Provide service without approval and without pay.
B. Ignore the customer's request until the service manager returns.
C. Try to obtain approval by phone from the service manager or a higher authority.
D. Inform the customer that the company policies are against such a service.
E. Advise the customer to seek the help of a freelance service person.
Answer: C
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