Service failure, when properly handled through service recovery, does not necessarily impact customer satisfaction.
Answer the following statement true (T) or false (F)
True
Much research in services marketing has shown that service failure, when properly handled through service recovery, does not necessarily impact customer satisfaction, loyalty, or retention unless service failures become habitual.
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A named property or characteristic of an entity that is of interest to the organization defines:
A) attribute. B) relationship. C) instance. D) associative entity. E) data flow.
Net income is not affected by a purchase of merchandise.
Answer the following statement true (T) or false (F)
Rich is a partner in RKW partnership. Rich owned 50% from January 1, 2018 through April 30, 2018, when he bought Kevin's 25% interest. He owned 75% for the rest of the year (assume a 365-day year). The partnership had ordinary income of $150,000 and $25,000 in long-term capital gains. Barring any special allocations in a partnership agreement, Rich's share of the income items is (round the answers up to the nearest whole dollar):
A. $75,000 ordinary income; $12,500 capital gain. B. $100,172 ordinary income; $16,696 capital gain. C. $150,000 ordinary income; $25,000 capital gain. D. $112,500 ordinary income; $18,750 capital gain.
(CMA adapted) The process of creating a financial plan of the revenues and resources needed to carry out activities and meet financial goals is referred to as:
A. budgeting. B. value-added analysis. C. cost-benefit analysis. D. benchmarking.