Which of the following statements about complaints is true?
A. Complaints cannot be eliminated; they can only be reduced in frequency.
B. Handling complaints properly is most important during the commitment stage of a partnership.
C. Only when complaints are eliminated can a true partnership be formed.
D. A complaint should be predominantly attributed to the customer's handling or misuse of the product.
E. All of these
Answer: A
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[APPENDIX] O'hara Company uses the straight-line depreciation for financial reporting purposes and an accelerated depreciation method for tax purposes. As a result, O'hara will record:
a. a deferred tax asset. b. a deferred tax liability. c. a permanent difference. d. tax-exempt depreciation.
Which of the following is not a trend that has encouraged a more geographically dispersed workforce?
a. more globally oriented business b. individuals’ desires to work, at least partially, from their homes c. leaders who increasingly allow negative attributions to influence their interactions with their followers d. virtual technologies
Active Labor Market programs are government programs that intervene in the labor market to ______.
a. help the unemployed find work and prevent the social problems related to long-term chronic unemployment b. provide opportunities for women in the workplace c. provide diversity training programs to staff d. introduce new products to the market
Tips for building self-esteem include:
a. engage in positive self-talk. b. remember what you like about yourself. c. focus on your achievements. d. All of the answers are correct.