What should the clerk do next?
Action One :
Turn on the AED and follow the directions.
Action Two:
Start the patient on oxygen, then turn on the AED and follow the directions.
Action One :
Turn on the AED and follow the directions.
FOR THE PATIENT
As the clerk began chest compressions immediately after calling the code, the patient survived the heart attack. He later expressed his gratitude to the clerk and to the practice personnel.
FOR THE PRACTICE
An internal review of the incident determined that the practice performed adequately in educating and testing its employees in emergency procedures, CPR, and AED usage. The practice gained several additional patients as a result of the grateful patient’s referrals.
FOR THE EMPLOYEE
The clerk was commended for her outstanding work, and this resulted in a superior performance review and pay raise.
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