A(n) _______ question requires the respondent to answer with more than one word.
Fill in the blank(s) with the appropriate word(s).
Ans: open
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Which of the following practices hampers the clarity of a message?
A. Use of simple words B. Use of clichés C. Use of transitional words and phrases D. Use of variety in sentence structure
A bank wants to congratulate one of its customers for having repaid an entire loan amount with no defaults. Which of the following letters would best help the bank convey this message?
A. An adjustment letter B. A claim letter C. A public relations letter D. A collection letter
Deficiency judgments on residential mortgages are unconstitutional
Indicate whether the statement is true or false
A heading is used on the second page of a letter but not on the second page of a memo
Indicate whether the statement is true or false