Answer the following statements true (T) or false (F)
1. Service naturals make up 25% of the population of available workforce.
2. Hiring people who have the same attitude, knowledge, abilities, skills, and personality as your top performers is actually a type of benchmarking.
3. Enthusiastic employees make the guest experience more memorable and help keep the organization in the mind of the guests when they leave.
4. Hiring college students who will accept line positions is difficult because of the large debt incurred while being educated, but those who are committed to the industry will stand out.
1. False
2. True
3. True
4. True
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Being labeled a loser may alter a person’s perceptions and reinforce self-destructive behaviors, taking part in and shaping his or her social reality. This best demonstrates that communication ______.
a. is collaborative b. involves messages c. is participatory d. is creative
AMF Research Group must guard against problems during the phase of conducting marketing research for its clients. Which of the following is NOT a problem that should be anticipated for data collected through interviews during this phase?
A) interviewers who incorrectly record responses B) respondents who give deceitful answers C) interviewers who do not consistently execute the survey D) analysts who interpret and report the findings E) respondents who are confused by questions
Which of the following is a true statement?
a. A treaty signed by the president and approved by the Senate has the legal force of a federal statute. b. A federal statute may supersede a prior treaty. c. Both of these. d. Neither of these.
Unlike descriptive research, causal research requires researchers to:
A. establish a negative relationship between two dependent variables X and Y. B. collect data using surveys. C. establish a positive relationship between two independent variables X and Y. D. frame broad research questions. E. collect data using experimental designs.