A medical assistant should answer all telephone calls using ____.
A. proper telephone etiquette
B. the patient's first name only
C. technical language
D. a standard telephone answering dialog
E. a flat, disinterested tone of voice
A. proper telephone etiquette
Using proper telephone etiquette means handling all calls politely and professionally using good manners.
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After every patient transport, your EMS service mails the patient a questionnaire asking about the care provided by the company. This is an example of:
A) continuous quality improvement. B) retrospective analysis. C) performance benchmarks. D) Quality Assurance planning.
Acetaminophen is NOT:
A) antipyretic B) analgesic C) anti-inflammatory D) available over the counter
A needle is usually more appropriate for the elderly patient's fragile veins
Fill in the blank with correct word.
Which of the following are the leading causes of death for those aged 15-34?
A. Injury, homicide, suicide, cancer, heart disease, HIV, congenital anomalies, stroke B. Injuries, cancer, congenital anomalies, homicide C. Unintentional injury, cancer, heart disease, suicide D. Heart disease, cancer, stroke