The nurse plans to teach a patient about the care of her mastectomy site. The nurse finds the patient crying. The best response by the nurse is,
a. "It is time to discuss how to care for the surgical site."
b. "You seem upset. You should start looking forward to going home and being a wife and mother again."
c. "I see you are upset. Is there something on your mind you'd like to talk about?"
d. "Dr. Abrams said you can go home tomorrow, and we need to talk about the care of your surgical site."
ANS: C
A
This statement follows the established agenda and does not respond to the emotional state of the patient.
B
This statement follows the established agenda and does not respond to the emotional state of the patient.
C
The nurse's response demonstrates flexibility. The response identifies the emotional state of the patient and requires deviation from the established agenda.
D
This statement follows the established agenda and does not respond to the emotional state of the patient.
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