What is emotional intelligence? Why is it considered a prevalent topic within the sales industry?
What will be an ideal response?
Emotional intelligence (EI) is the combination of four abilities: a) your ability to perceive other's emotions; b) your ability to identify your emotions, c) your ability to understand what's causing your emotion, and d) your ability to manage your emotions. A salesperson that can identify her customer's emotions and then suitably adapt their sales conversation has an opportunity to be more effective. Similarly, a salesperson may find a customer interaction overwhelming or frustrating. Rather than venting, the high EI salesperson can identify his emotion and its driver. By managing his emotions, the salesperson can better maintain his composure and continue the sales conversation.
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Profitability ratios attempt to assess the company's ability to generate earnings.
Answer the following statement true (T) or false (F)
The ________ is a process that evaluates a candidate's potential for management on the basis of multiple assessment techniques, standardized methods of making inferences from such techniques, and pooled judgments from multiple assessors.
A. emotional intelligence test B. in-basket test C. validity generalization method D. assessment-center method
Savings in the supply chain mostly are the result of:
A) cutting cost after the design phase. B) being able to ship in larger quantities. C) sticking with local competition. D) members in the chain sharing information. E) members having clout with suppliers.
The strategic training and development process begins with ________.
A. identifying the business strategy B. developing websites for knowledge sharing C. choosing strategic training and development initiatives D. identifying measures or metrics