How should the nurse proceed when caring for a suit-prone patient?
1. Give the same compassionate, competent care that all patients receive.
2. Treat the patient in the same rude and hostile manner the patient uses.
3. Avoid the patient if possible so that there will be less chance of saying the wrong thing or performing in an incompetent manner.
4. Assign the patient to a different nurse each shift, so that only one nurse will become the target of a lawsuit.
1
Rationale: Giving the same compassionate, competent care that all patients receive is the best strategy in caring for suit-prone patients. Under no circumstances should patients be treated in a manner that is rude and hostile. Avoiding the patient does not resolve the issue and may actually increase the patient's feeling that health care is not reliable. Assigning a different nurse each day may give rise to suspicions by the patient and also provides less continuity of care.
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