The residents on a particular unit do not answer pages very quickly, and sometimes do not answer them at all. The nursing staff complains to the nursing supervisor. After several weeks, this conflict has spiraled into a heated disagreement
Which is the most important reason to make the necessary changes to settle this conflict? 1. Client care and satisfaction will suffer should it be allowed to continue.
2. The residents cannot be allowed to continue such unprofessional behavior.
3. Residents who do not answer pages do not get the most out of the experience.
4. Physicians do not know what is going on with clients if the residents do not tell them.
1
Explanation: 1. Client care and satisfaction must take precedence over other reasons for settling the conflict.
Residents cannot be allowed to continue, but this does not answer the ?why? portion of the
stem. The other two options may be true, but the broader answer about client care and
satisfaction is the best answer.
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