Which of the following facts is TRUE according to the International Listening Association?
a. 85% of what we know is learned by listening
b. We spend 50% of our time actually listening.
c. We remember 75% of what we hear.
d. At least 10% of us have been formally trained to listen.
a
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Bea and Dmitri get coffee in the break room at the same time most days. They don’t talk about anything deep, but they’re getting to know each other. This stage of the Knapp model is called ______.
a. initiating b. experimenting c. bonding d. intensifying
Generally, group work can be more productive than individual efforts because groups
A. have less information and knowledge available than an individual. B. stimulate creativity. C. have the potential for agreement with an idea just to avoid conflict. D. take more time.
The concept of immediacy involves
a. verbal and nonverbal closeness strategies. b. logos and pathos. c. feedback and noise. d. probability and fidelity. e. abstract and concrete language.
When you skype or have face time with a friend or family member, you don't need the same mindfulness and listening skills that you do to listen to someone face-to-face.
a. True b. False.