A nursing unit has had a large number of negative client responses about various aspects of their care in the previous quarter. When evaluating this care area, on which care component should the quality assurance officer focus?
1. Competency
2. Structure
3. Process
4. Outcome
Correct Answer: 3
Rationale 1: Competency is not one of the components of quality assurance evaluation.
Rationale 2: Structure evaluation focuses on the setting in which the care is given.
Rationale 3: Process evaluation focuses on how the care was given. Is the care relevant to the clients' needs? Is it appropriate, complete, and timely? Process standards focus on the manner in which the nurse uses the nursing process.
Rationale 4: Outcome evaluation focuses on demonstrable changes in the client's health status as a result of nursing care.
You might also like to view...
A young woman comes into the clinic for follow-up care after a sexually transmitted infection. Which statement made by this patient alerts the nurse that further explanation is needed about her use of oral contraceptive pills (OCPs)?
a. "The OCPs will stop infections." b. "The OCPs will not cause infection." c. "I will continue the OCPs if I get an infection." d. "I need to use a backup means of contraception while taking an antibiotic."
The trauma nurse is performing a primary survey on a client who suffered trauma. Which assessment does the nurse determine will take the highest priority during the survey?
A) Stability of the cervical spine B) Head and neck for severe bleeding C) Patency of airway D) Ability to breathe
Which nursing intervention should be employed for the client during the first 72 hours after a stroke to prevent common complications?
A. Administer analgesics as ordered to promote pain relief. B. Cluster nursing procedures together to avoid fatiguing the client. C. Monitor neurologic signs closely with VS to determine early changes in status. D. Position with a flat back rest to enhance cerebral perfusion.
A 20-year-old man brought to the emergency room with hallucinations appeared euphoric, tremulous, and anorexic and had dilated pupils. The nurse who examined him found that the culprit was ____ use
A. Methamphetamine B. Cocaine C. Alcohol D. None of the above