Captive customers differ from unprofitable customers in that captive customers ________
A) are the result of mismanaged customer selection
B) are simply "big spenders"
C) are a drain on a business's profits because the cost of acquiring them can never be recovered
D) have a low desire to repurchase but are unable to move easily to another company's product
E) produce a referral value that is over three times their customer lifetime value
D
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Refer to the selected data provided for Max's Tire Center. Which of the following would result from a horizontal analysis of Max's income statement?
A) Depreciation expense increased by $3,000 or 6.67% during 2012. B) Depreciation expense increased by $3,000 or 7.14% during 2012. C) Net sales is $370,000 in 2012. D) The total assets is $500,000 in 2012.
The highest priority in emergency response plans should be to:
A. preserve physical assets B. protect the environment C. restore programs and normal operations D. prevent personal injury E. protect human life
Most courts recognize that the concept of voluntariness is an illusion in the workplace
Indicate whether the statement is true or false
Craigslist is most involved in which of the following online services market(s)?
A. real estate services and career services B. insurance services and brokerage services C. travel services D. online accounting services