The customer is (or should be) the second most important focal point of all decisions in a service organization.
Answer the following statement true (T) or false (F)
False
The customer is (or should be) the focal point of all decisions and actions of the service organization.
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Simon is having a great week. This week his band won a contest, he did well on his calculus exam, and he received an interview for an internship. He feels so good that he can’t stop singing. This scenario best exemplifies the concept of ______.
A. restlessness B. mood C. emotions D. emotional intelligence
In a perfectly competitive labor market, the best protection an employee has against exploitation by his or her employer is:
A. Other employees B. The government C. Other employers D. Labor unions
The ________ refers to the belief that things must be either A or B and cannot be both.
A. black swan effect B. glass ceiling effect C. "tyranny of the or" D. "genius of the and" E. survivor's syndrome
State constitutions:
a. specify how finances and revenues are paid and collected b. specify how the federal government should enforce laws c. specify how the Supreme Court takes cases d. all of the other specific choices are correct e. none of the other choices are correct