An example of _______ is a service desk analyst giving a customer a sense of confidence that the analyst understands the customer's incident during the initial phone call.
What will be an ideal response?
active listening
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A(n) _____ interfaces and interacts with other systems.
A. closed system B. host system C. cloud system D. open system
Integrated marketing communications is a program to coordinate all of the following marketing efforts EXCEPT
A. personal selling. B. advertising. C. sales promotion. D. word-of-mouth. E. production.
To try to be creative in developing a label is not worth the effort; most people prefer products to be labeled only with the brand name and relevant consumer information.
Answer the following statement true (T) or false (F)
Oral Contracts. Robert Pinto, doing business as Pinto Associates, hired Richard MacDonald as an independent contractor in March 1992. The parties orally agreed on the terms of employment, including payment to MacDonald of a share of the company's
income, but they did not put anything in writing. In March 1995, MacDonald quit. Pinto then told MacDonald that he was entitled to $9,602.17—25 percent of the difference between the accounts receivable and the accounts payable as of MacDonald's last day. MacDonald disagreed and demanded more than $83,500—25 percent of the revenue from all invoices, less the cost of materials and outside processing, for each of the years that he worked for Pinto. Pinto refused. MacDonald filed a suit in a Connecticut state court against Pinto, alleging breach of contract. In Pinto's response and at the trial, he testified that the parties had an oral contract under which MacDonald was entitled to 25 percent of the difference between accounts receivable and payable as of the date of MacDonald's termination. Did the parties have an enforceable contract? What should the court rule, and why?