Those who have had negative experience with an organization are known as what?
A) Public affairs
B) Trolls
C) The misguided
D) Unhappy customers
E) Ragers
Answer: D
Explanation: D) The Public Affairs Agency of the U.S. Air Force groups senders of negative messages into four categories, including "trolls" (those whose only intent is to stir up conflict), "ragers" (those who are just ranting or telling jokes), "the misguided" (those who are spreading incorrect information), and "unhappy customers" (those who have had a negative experience with the Air Force).
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