Gloria goes to the same bagel shop every morning because the workers there remember her name and know her order. They always make her feel welcome. The employees of this bagel shop excel at which of the following determinants of service quality?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles
D
You might also like to view...
A company using a centralized database approach might not maintain a relational table for ACCOUNTS RECEIVABLE. Rather, accounts receivable balances at any point in time could be computed as the difference between the relations for which of the following continuous events?
a. SHIPMENTS and SALES_INVOICES b. SALES_INVOICES and CASH_RECEIPTS c. SHIPMENTS and CASH_RECEIPTS d. CUSTOMER and SALES_INVOICES
Describe the relationship between central bank independence and macroeconomic variables such as inflation and growth.
What will be an ideal response?
There are two important factors that affect the recruitment of project members. Which of the following is one of those factors?
A. The management structure being used to complete the project B. The size of the project C. The budget available D. The level of innovation and technical expertise needed E. Organizational culture
A restraint that is merely ancillary to a contract may be legal if:
A. its purpose is to recover punitive damages. B. its purpose is to restrict trade indefinitely. C. it is designed to protect interests created by the contract. D. it attempts to relieve one party from liability for willful misconduct.