Why did Linda offer a telephone group for these clients? What did the men gain from the telephone group?
As an employee of a private, nonprofit HIV/AIDS clinic in a rural North Carolina community, Linda Summerfield’s job was to provide direct services to people with HIV/AIDS as well as to connect them with resources. Aware of their needs, she also respected their need for confidentiality and anonymity in an area where issues surrounding HIV/AIDS were highly charged and prejudice was common. In 1999, Linda was also eager to help six men in her caseload who were struggling with uncertainty, loneliness, and isolation. Aware of their shared needs, she believed in the healing power of group work for such clients. Although initially reluctant, the six men agreed to “meet” via telephone and, despite their apprehension and some technical difficulties, after five weeks all agreed that the experience was helpful. But when meeting via telephone became unworkable, Linda faced decisions over whether and how or where to persuade the men to continue meeting.
Linda believed that the men had common concerns and could offer support to one another that she could not. Having read about the use of telephone groups for clients in rural communities, Linda decided to suggest this modality to the six men in this case. Linda hoped the group would give them a sense of belonging and acceptance.
Through participation in the telephone support group, the men became acquainted with others who experienced similar medical, financial, and social problems. They gained a sense of connectedness previously missing in their lives.
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