"Total value transfer of tangible goods happens at the point of sale." Which of the following statements contradicts this judgment?
A) The drive to reduce costs can lead to ethically questionable decisions.
B) Events in the external parts of the chain can also offer strategic opportunities.
C) The value chain does not end when the buyer pays for the product or service.
D) As the extended value chain lengthens, responsibility for harmful consequences becomes more diffuse.
C
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With this type of response, you analyze or teach the sender about the cause of his or her concern
A) paraphrasing B) interpreting C) questioning D) evaluating
Which of the following results from out-of-control con?icts?
A) team building B) problem solving C) increased productivity D) damaged relationships
Which of the following statements by a sales manager best reflects an understanding of the iceberg principle?
A. "Let's not dwell on sales data summaries-let's get below the surface and study the details." B. "Cost problems always show up first-but controlling expenses doesn't mean that you won't run into revenue problems." C. "Detailed cost analysis gets you focused on small parts of the problem, whereas general summaries make it easier to see the really big problems." D. "Don't tell me that you're certain we're going to increase sales. They were certain that an iceberg couldn't sink the Titanic!" E. "Most costs that look like they're fixed are actually changing all the time."
What do most companies today focus on when it comes to protecting the environment?
A) investing heavily in pollution prevention B) practicing product stewardship C) developing a sustainable vision D) investing heavily in environmental technology E) increasing the biodegradability of products