The debt-to-equity ratio is calculated by dividing the net income for the year by the average stockholders' equity for the year
a. True
b. False
Indicate whether the statement is true or false
False
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Which of the following statements does not describe the responsibilities of a company's internal audit staff?
a. Internal auditors ensure that the company's financial statements have been presented fairly. b. Internal auditors focus on the efficiency with which the organization is run. c. Internal auditors help ensure that the company's policies and procedures are followed. d. Internal auditors prepare the report of management to the company's stockholders.
What helps communicate the quality and value of the service experience as well as guide the guest’s perception of their experience?
a. informational cues b. data mining c. cross-selling d. decision support systems (DSS)
When leadership functions are performed by various members of a team, it is called:
a. shared leadership. b. self-direction. c. self-management. d. emergent leadership.
Perspectives that view culture as a fluid process – one that is forever changing – suggest measuring culture might be futile. What method does your textbook recommend in such cases?
a. Culture inventories b. Questionnaires c. Ethnographic case studies d. None of the above