When Marquis was trying to close the sale with a new customer, he used direct eye contact, a confident stance, and open gestures. Marquis was using nonverbal messages to ___________

a. secure help
b. confirm self-image
c. hide faults
d. be believed


Answer: d

Communication & Mass Media

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In most cases, the laws of each state prohibit a person from recording a call in which ______.

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Standardized patterns of belief, attitude, communication and behavior within groups are called .

Fill in the blank(s) with the appropriate word(s).

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Communication & Mass Media