If it takes 5 minutes to serve a customer at a fast food restaurant the service rate is ________
Fill in the blank with correct word.
Answer: 12 customers per hour
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Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
An advantage of the net present value method is that it considers the time value of money
Indicate whether the statement is true or false
The Second Restatement of the Law of Torts provides for auditor liability to a limited class of foreseen third parties for:
A. Only fraud. B. Only gross negligence. C. Either ordinary or gross negligence. D. Only criminal acts.
A U.S. wool producer that wanted to export its product to Europe could use a selling agent or a merchandise broker
Indicate whether the statement is true or false