Megan Kris, the Vice-President for Human Resources in Learning, Inc. was concerned about a recent memo she had recently received from the CEO's office regarding the possibility of outsourcing the payroll function to Salary Experts, a growing provider of a variety of human resource services. She was shocked that the CEO's office had discussed this matter with the Board of Directors but failed to consult her.Megan was preparing for a meeting with the CEO. In reading the memo and its attachments, Megan observed the following comparison of costs in a report prepared by the controller's office: Payroll department expenses:   Salaries of employees$210,000 Share of utilities 75,000 Share of building rent 39,350 Manager's salary 69,000 Computers and supplies 26,000 Other department

expenses 20,000 Total annual expenses$439,350 Megan also noted that Salary Experts quoted a fixed fee of $125,000 and variable processing costs of $7.50 per employee transaction. She did not believe that the company will actually save money by outsourcing the payroll function. For one, she did not think that the company will actually save all of the above-mentioned amounts. She knew that the payroll department manager could not be removed from the company because he had to oversee the payroll function and serve as a liaison with the outside company. However, all other employees in the department would likely not be required.a. Assume Learning Inc. has 14,000 employees on its payroll. Can the company save money by outsourcing the payroll function?b. What are the pros and cons of outsourcing the payroll function?

What will be an ideal response?


a.
Outsourcing the payroll function will involve an out-of pocket expense of $230,000 [$125,000 + ($7.50 × 14,000)]. Moreover, some of the payroll department's costs will continue to be incurred by the company:

 
Utilities$75,000 
Rent 39,350 
Manager's salary 69,000 
 $183,350 
The total cost associated with outsourcing the function will be $413,350 compared to $439,350 if the payroll function is not outsourced. Therefore, Learning, Inc. can save exactly $26,000 by outsourcing the payroll function. More money might be saved if there are savings in utilities. A portion of the unavoidable costs could also be recovered if this space is sublet or put to productive use in some other manner.

b.
Several considerations must be made before deciding to outsource the payroll function. 

? Efficiency of the outside party vis-a-vis carrying out the function internally. 
? In some cases, it may be worthwhile to outsource certain activities. 
? Employee morale due to layoffs (with possible implications on the reputation of the company). 
? Possibility of outsourcing other functions and their repercussions on employees. 
? Sensitivity of the nature of the information being handled by individuals external to the organization.

Business

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