In a business environment characterized by limited contact with external customers, an employee addressing a customer by name will cultivate a negative customer-service image
Indicate whether the statement is true or false
FALSE
In a business environment characterized by limited contact with external customers,
addressing a customer by name will help cultivate a positive customer-service image.
Employees should get to know the customers and what is important to them without being
intrusive.
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In terms of online metrics, which evaluation method allows companies to gauge consumer reactions to a new advertising campaign, whether it is online or traditional?
A) click-through rate B) copytesting C) emotional reaction tests D) monitoring web chatter
Sasha has had a work friendship with Natalia that is recently disintegrating because Sasha no longer feels Natalia respects her. Sasha sits down with Natalia and they openly and mutually discuss what is going on lately and ultimately decide to end their friendship. What is this type of disengagement called?
What will be an ideal response?
A trial balance is prepared to
A) prove that there were no errors made in recording transactions into the journal B) prove that no errors were made in posting to the ledger C) prove that each account balance is correct D) summarize the account balances to help prepare financial statements
You are a union representative for Teamsters Local 695 representing bus drivers, canning workers, police and firefighters, and truck drivers. An angry member calls the union hall because he has just learned the union has been paying for television ads supporting a presidential candidate he does not favor. What can you tell this union member about how union funding for political campaigns works and what can be done to address his concerns?
What will be an ideal response?