IT ________ refers to the overall decision-making that guides the IT strategy of a firm
Fill in the blank(s) with correct word
governance
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Which is true when choosing a location for a service desk?
A. Typically, service desks are not located near level two and level three support groups, as the service desk analysts will not learn to solve incidents on their own and will distract the level two and level three groups. B. It is accepted best practice to locate a service desk near level three support groups, but it is not a best practice to locate a service desk near a level two group. Service desks need to learn to be independent. C. In an internal service desk setting, it is not wise to locate the service desk near the customers as the customers will not follow proper procedures for contacting the service desk, and they will hinder the service desk's ability to resolve issues. D. Service desks may be located near a training department to recognize the need for ongoing education or in an area where operations can continue in the event of an emergency.
The process of staffing the organization to meet its objectives is ______.
a. objective-oriented staffing practices b. human resources management by objectives c. corporate strategy-aligned staffing d. strategic human resources planning
The text discusses the triple bottom line metric, and outlines an approach to consider the impact of TBL in marketing management. This includes people, planet, and ________.
A. profit B. promotion C. community D. product E. environment
A statement of cash flows explains the differences between the beginning and ending balances of:
A. Equity. B. Cash and cash equivalents. C. Working capital. D. Net income. E. Cash and short-term investments.