Robust product design ______.
A. helps avoid disruptions in production due to significant changes in inputs
B. was pioneered by Genichi Taguchi
C. was used by Henry Ford in his original assembly line system of production
D. is used to protect market share
B. was pioneered by Genichi Taguchi
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The first time Barry brought his car to Auto Lube to have the oil changed he was very satisfied with the service. The service manager consulted him several times while his car was being serviced, asked him if there were any problems with the car, recommended when additional services should be performed and answered questions directly and politely. However, when Barry went back to Auto Lube after three months to have his oil changed again, he was not satisfied with the service. The manager spoke to him only when he arrived and when he paid his bill. In addition, the manager was impatient and unfriendly during the interaction. Barry's experience at Auto Lube illustrates the ________ of services.
A. Intangibility B. Divisibility C. Perishability D. Simultaneous production and consumption E. Heterogeneity
Laptop computers and PDAs enable salespeople to organize information, track expenses, and maintain customer contact information
Indicate whether the statement is true or false
A minor is someone who:
a. does not earn any taxable income b. is over the legal age of majority c. is old enough to drive d. is old enough to vote e. none of the other choices are correct
Which of the following occurred in the 1964-1990 generation of computing?
A) The mainframe era began. B) The personal computer era ended and interpersonal computing began. C) The mainframe era ended and the personal computer era began. D) The interpersonal computing era ended and the internetworking era began. E) The internetworking era ended.