Will Haroldson, plant manager, directed his top production engineer, Jaime Mendez, to sign up for an upcoming statistical quality workshop. Will said, "I've long been a student of total quality management. I've decided to introduce a statistical approach called ________ into our production process to analyze the causes of product defects, so that we can then eliminate those defects."
A. six sigma
B. mass customization
C. lean manufacturing
D. simultaneous engineering
E. JIT delivery
Answer: A
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