When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
a. Listen to what is upsetting the caller.
b. Immediately tell them how you can help them.
c. Defuse the situation.
d. Remain calm and in control.
b
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Which of the following BEST describes a single, or straight, ladder?
A. Base section with one or more fly sections, can be adjusted to specific length needed B. Designed to be used as a self-supporting stepladder, equipped with positive locking devices C. One section, fixed length, used for quick access to roofs and windows of one- and two-story buildings D. Telescoping ladder made up of bed rails and hand rails separated by bracing, typically pivoted into place
The route of administration of immunoglobulin to treat viral hepatitis is:
A) IM B) IV C) SC D) ID
In what ways can insurance policies be written?
A. only group B. only workers C. an individual or group D. only individual
Medicare has no stop ______ coverage.
Fill in the blank(s) with the appropriate word(s).