While documenting care provided to a patient in the home, the nurse encounters a problem with the electronic medical record. Which action indicates that the nurse was able to troubleshoot and address the problem?
1. Followed the steps in the technical difficulties guide and completed documentation
2. Closed the electronic medical record and documented care in a traditional hard-copy note
3. Telephoned the information technology department and reported a problem with the system
4. Used the patient's personal computer to access the electronic record to record documentation
Correct Answer: 1
When integrating electronic documentation into practice, the nurse must be able to navigate and troubleshoot problems to reduce care delays and frustrations if technical problems arise. Using the technical difficulties guide and completed documentation indicates that the nurse was able to troubleshoot and address the problem. Writing a hard-copy note, calling the information technology department, and using the patient's personal computer all indicate that the nurse was not able to troubleshoot and address the problem.
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