At Trader Joe’s, every employee from store clerk to vice president is expected to contribute ideas about how the store is run, and managers are expected to communicate to employees about the goals of the organization. What direction of communication is represented in the example?
A. downward and lateral
B. upward and informal
C. upward and downward
D. lateral and upward
C. upward and downward
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Celebrities are likely to be effective when they are credible or personify a key product attribute
Indicate whether the statement is true or false
Particularly in a teamwork environment, such as a restaurant, the advantage of a service blueprint is that it ________.
A. focuses on the company organization as the foundation of work efforts B. provides incentives to employees for their contributions C. provides employees with a way to rate the performance of the other team members D. shows employees how their individual roles fit into the entire system E. provides managers with a way to integrate service topics into the performance evaluation process
Which of the following is NOT one of the steps in the research phase of a job search?
a. Gather relevant information for decision-making. b. Prepare a company/job profile. c. Send application letters to prospective employers. d. Identify key qualifications that enhance your marketability.
A ____ sentence contains two complete but related thoughts
A) simple B) compound C) complex D) compound-complex