Since you began working for him two years ago, your boss has always expected you to address him with a formal title. Last week, however, he stopped by your desk and noticing the LA Lakers screensaver on your computer,
chatted with you about last night's game. As
he walked away, you said "have a good night Mr. Walker" and he corrected you saying "just
call me Tom." When you see your boss in the future you will call him "Tom" and you know
that you can chat about basketball. Which assumption/key feature of organizational
communication does this example best exemplify?
A) communication is central to the existence of an organization
B) organizational communication as "process" indicates its dynamic nature
C) communication requires physical and cognitive energy
D) misunderstandings characterize communication in organizations
Answer: B
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