How would you evaluate Emeliaís ability to respond to the crisis?
Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.
Emeliaís self-confidence seemed to be shaken by the crisis: she was very agitated and unsure what to do. Instead of taking quick action to ensure Mr. and Mrs. Snyderís safety, she waited for direction from her supervisor. Given her level of responsibility and the nature of the situation, this response seems inadequate.
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