As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue and then provide Diego closure details. Diego is facilitating a(n) ________ communication network.
A. chain
B. wheel
C. all-channel
D. grapevine
E. circle
Answer: B
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The framework for putting all of your information together in a logical sequence is called
A) a central idea B) an outline C) a thesis D) an introduction
Which of the following is NOT suggested for practicing your extemporaneous speech?
a. Make note cards with key words. b. Make note cards of your outline. c. Put quotations and statistics in large letters on separate cards. d. Number and arrange the cards in order.
One particular concern with administrative law involves the rights of _____ when
dealing with administrative agencies. Fill in the blanks with correct word
Marketers who focus on communicating to stakeholders the company's attempts to adopt environmentally friendly practices, will most likely use which environmental marketing strategy?
A. sustainable value innovation B. eco-branding C. beyond compliance leadership D. eco-efficiency E. environmental cost leadership