As the help desk personnel screen problems, they must also track the activities involved in resolving each complaint in a help desk __________ system.
Fill in the blank(s) with the appropriate word(s).
information
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A requirements document includes a needs statement, source of data, summary of calculations, and any other special requirements for a worksheet, as shown in the accompanying figure.
Answer the following statement true (T) or false (F)
One particular type of RSI, carpal tunnel syndrome, found among heavy computer users, consists of damage to nerves and tendons in the hands.
Answer the following statement true (T) or false (F)
What term is used to describe a set of rules that are followed to ensure that devices can talk to each other and understand what each device is saying?
A) Encryption scheme B) Data format C) Encoding scheme D) Language agreement E) Communications protocol
When creating a table, the ____ tag defines a table row.
A.