When IDEO studied Chicago’s commuters for the Ford Company, what did they learn about the commuters?
a. Commuters had specific and similar needs.
b. There were three distinct groups of commuters with different needs.
c. Speed was preferred over comfort.
d. Commuters had asked for phone apps to help them with their commutes.
b. There were three distinct groups of commuters with different needs.
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The primary goal of content listening is to what?
A) To understand and retain information B) To understand the logic of the argument C) To determine the speakers intentions and motives D) To understand the speakers feeling E) To verify key points and look for a summary of a message
The entire sequence of activities that add value to a company's products and services is called ________.
A) the value chain B) the planning process C) TQM production chain D) Enterprise Resource Planning
I prefer to use a low level of supportive leader behaviors and high directive behaviors with all of my followers. Which of my followers will benefit most from my use of these behaviors?
A. D1 B. D2 C. D3 D. D4
________ holds that there are few really new ideas and that "true is better" than new.
A. Scientific management B. The quality-management viewpoint C. Evidence-based management D. Behavioral management E. MBO