According to the contingency theory of conflict management, what is the stance of public relations?

A) It depends upon a number of factors.
B) It is symmetrical.
C) It is cooperation.
D) It is advocacy.
E) It is consistent.


Answer: A

Communication & Mass Media

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Which of the following is an example of an environmental

barrier? a. being distracted because you didn't eat breakfast and are extremely hungry b. being distracted by angry thoughts about the speaker's sexual orientation c. having difficulty understanding the speaker because of his accent d. having difficulty hearing the speaker due to people talking nearby

Communication & Mass Media

Which of the following is a guideline for using gestures?

a. They should be purposefully used. b. They should never be used during formal speaking occasions. c. They should be used in an exaggerated manner. d. They should be rhythmic.

Communication & Mass Media

Communication accomplished through a mediated message that is sent to many people at the same time is termed ______________, whereas communication carried out using some channel other than face-to-face is termed ______________

A. computer-mediated communication; mass communication B. online communication; mediated communication C. mass communication; mediated communication D. computer-mediated communication; online communication

Communication & Mass Media

Kim is listening to her friend Juan talk about his

latest football game. When Juan said "football" Kim thought he meant American football, but Juan meant soccer. Kim was having trouble with what stage of listening? A. Selecting B. Attending C. Understanding D. Responding

Communication & Mass Media