A new triage area has been built in the emergency department, causing conflict between the nurse manager and the nurses who think the design is not ?user friendly
? After repeated complaints the nurse manager asks maintenance to change the arrangement of the room. How did this conflict generate this change? 1. The complaints motivated the nurse manager to make the change to increase unit effectiveness.
2. The room design was uncomfortable for the nurses, which convinced the nurse manager to change the
design.
3. The nurse manager was afraid the nurses would refuse to work in the room so the room had to be
changed.
4. The nurses would keep complaining so the nurse manager changed the room to stop the griping.
1
Explanation: 1. As the nurse manager, unit effectiveness is paramount. If the nurses are complaining, it is
probably a legitimate problem in need of change. The other options may be true, but they are
not as important as unit effectiveness.
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