Adam frequently calls your help desk asking for instructions on how to use Windows 10. What is the best way to help Adam?
a. Open a chat session with Adam over Facebook and talk with him about Windows 10.
b. Use Remote Assistance to show Adam how to use Windows 10 and point him to the log file created.
c. Explain to Adam that a help desk is not the place to go to learn to use new software, and he needs to look else where for help.
d. Email Adam some links to online video tutorials about Windows 10.
Answer: b. Use Remote Assistance to show Adam how to use Windows 10 and point him to the log file created.
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