Universal Credit Card Services (UCCS) gives its employees the right to grant credit lines to customers and adjust customers' bills without management approval. By giving its employees the authority to make decisions that will benefit its customers, UCCS is:
A. Measuring and rewarding strong service performers
B. Promoting teamwork
C. Enveloping service-oriented internal processes
D. Including employees in the company's vision
E. Empowering employees
Answer: E
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