Researchers Surveyed 527 employees who worked for a Chinese telecommunications division of a Fortune 500 company. They found that senior managers’ use of participative leadership

a. increased the middle managers’ psychological empowerment, which in turn increased the
middle managers’ job performance and their organizational citizenship behaviors
b. increased creativity and the development of new products
c. increased middle managers’ ethical behavior and reduced the number of complaints by
workers against supervisors
d. had the unintended side effect of increasing the number of defective products produced


a. increased the middle managers’ psychological empowerment, which in turn increased the
middle managers’ job performance and their organizational citizenship behaviors

Business

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