Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient?

A. Speak in a loud voice
B. Mirror the patient's reactions to show that you understand
C. Remain calm if the patient becomes agitated or confused
D. Avoid asking the patient to repeat what he said
E. Use a quiet voice in a secluded area


Answer: C

Health Professions

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What will be an ideal response?

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