With a partner, discuss an instance of cultural misunderstanding that has personally happened to you. Could this misunderstanding have been avoided? If so, how?
What will be an ideal response?
Discussion prompts:
• Where did the situation occur?
? When traveling
? Conducting business (ordering or shipping something overseas)
? At work
? In a restaurant
? While shopping
• What happened and what did you assume was the cause?
• What could have been the cause?
• How did you handle the situation?
• What could you have done differently?
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The goals of a disease management program are to reduce episodes of acute illness, avoid repeated hospitalizations, and lower mortality risks.
Answer the following statement true (T) or false (F)
Starbucks, Aveda, and BMW have been able to position themselves within their categories by combining quality, luxury, and premium prices with an intensely loyal customer base. These companies are employing a ________ strategy
A) market-skimming B) market-penetration C) survival D) market share maximization E) product-quality leadership
Failure to record depreciation at year end will result in all of the following except
A) understatement of total liabilities. B) overstatement of total assets. C) overstatement of net income. D) overstatement of stockholders' equity.
______ is the act of making distinctions or choosing one thing over another; in human resources, it is making distinctions among people.
A. Four-Fifths Rule B. Affirmative action C. Discrimination D. Reverse discrimination