Kenneth Little is complaining of burning when he voids. Because you suspect he has a urinary tract infection, you ask him more questions about the appearance of the urine, how often he has the urge to urinate, if he has any hesitancy, and when the symptoms started. Which interviewing skill does this demonstrate?
A. Awareness of nonverbal cues
B. Summarizing to form a general picture
C. Broad knowledge base
D. Effective listening
E. Making the patient feel at ease
Answer: C
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