If a customer on the phone asks something you don't know, how should you answer?
A) Make up a reasonable response to save time.
B) "I'll find out as soon as my supervisor returns."
C) "I'll find out for you."
D) "I don't know."
C
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A room upgrade offered by a hotel to a guest who often stays in the hotel is an example of ________
A) a frequency marketing program B) a basic relationship C) a club marketing program D) partner relationship management E) sustainable marketing
Answer the following statements true (T) or false (F)
1. Research shows that managers spend about 20 hours per week writing messages such as e-mails, memos, letters, and reports 2. Oral managerial communications offer strategic advantages such as economy, efficiency, accuracy, and official permanence. 3. Collaboration is thought to improve writing quality. 4. One of the more serious problems associated with collaborative writing is dealing with conflicts that arise. 5. Only collaborative writing groups with reoccurring conflicts should elect a team leader
The word "tort" means
A) criminal B) contractual C) wrong D) together E) malicious
Using Table 7.8, what is the earliest possible completion time for activity E after crashing?
A) day 11 B) day 13 C) day 15 D) day 17