The ______ effect refers to the idea that our use of avatars can lead to changes in both our online and real-world communication and behaviors.
a. special
b. Proteus
c. social-media
d. tethered
b. Proteus
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The Pareto principle is best applied to which of the following inventory systems?
A. EOQ B. Fixed-time-period C. Single-period ordering system D. Fixed-order quantity E. ABC classification
An aid to the reader in finding specific information that serves to graphically portray what is being said is referred to as a:
A) list of illustrations B) table of contents C) list of tables D) list of formulas E) list of graphed data
The current account on the BOP has three subaccounts:
A. tangible exports, tariff revenues, and capital. B. export, import, and capital. C. fixed assets, current liabilities, and long-term debt. D. merchandise, services, and unilateral transfers.
The ____________ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are customers who have no problem in the
first place. a. referent renewal paradox b. referent contribution paradox c. referent acquisition paradox d. service recovery paradox e. service renewal paradox