How does the definition of quality differ from the customer and manufacturer perspectives?
What will be an ideal response?
From the perspective of a manufacturer, quality signifies conformance to specifications or the absence of variation from those specifications. A customer definition of quality is much broader. First, customers are concerned with the quality of the physical product–its durability, safety, ease of use, and installation. Second, customers are concerned with the quality of service, by which they mean the accuracy and truthfulness of advertising, responsiveness to warranties, and ongoing product support. Finally, customer concepts of quality include psychological aspects: the company's knowledge of its products, the courtesy and sensitivity of sales and support staff, and the reputation of the product.
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A problem associated with ____ is that consumers can predict when prices will be lowered and delay purchases until that time.
A. random discounting B. penetration pricing C. reference pricing D. everyday low pricing E. periodic discounting
Bastille College is going to purchase new computers for both faculty and staff. There are a total of 50 people who need new machines – 30 faculty and 20 staff
The cost of the basic personal computer with monitor and disk drive is $2,000, while the deluxe version with VGA and advanced processor is $3,500. Due to internal politics, the number of deluxe computers assigned to staff must be less than half the number of deluxe computers assigned to faculty. The College feels that it must purchase at least 5 deluxe computers for the faculty; if possible, it would like to purchase as many as 20 deluxe computers for the faculty. Staff members do feel somewhat "put upon" by having a limit placed upon the number of deluxe machines purchased for their use, so the College would like to purchase as many deluxe machines for the staff as possible (up to 10). The budget is $100,000. Develop a goal programming formulation of this problem that treats each of the requirements stated above as an equally weighted goal.
Seaman had a FCFE of $4.6B last year and has 113.2M shares outstanding. Seaman's required return on equity is 11.6%, and WACC is 10.4%. If FCFE is expected to grow at 5% forever, the intrinsic value of Seaman's shares is
A. $646.48. B. $64.66. C. $6,464.80 D. $6.46.
Which of the following refers to instruction provided to improve performance on the current job?
a. development b. managerial development c. training d. accommodation e. acculturation