Which of the following enables end users to make their own data requests and format the results without the need for additional help from the information technology organization?
a. Online analytical processing (OLAP)
b. Reporting and querying tools
c. Spreadsheets
d. Drill-down analysis
ANS: B
RATIONALE: Reporting and querying tools can present data in an easy to understand fashion—via formatted data, graphs, and charts. It enables end users to make their own data requests and format the results without the need for additional help from the information technology organization.
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