In most change situations, there are factors that will make the job of change more difficult

and others that seem to ease the change process. The process by which the manager
identifies and then eliminates as many of the negatives as possible is called



a. facilitation.
b. implementation.
c. force-field analysis.
d. participative development.
e. communication and education.


C

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The main difference between an ERV and an HRV is the _____.

a. way the heat exchanger core works b. size of the exhaust fans c. type of economizer used d. number of heat exchangers

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The most important food fish grown in this country is the catfish

Indicate whether the statement is true or false.

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The evaporator can be thought of as a "heat sponge."

Answer the following statement true (T) or false (F)

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When rotating tires on a vehicle equipped with TPMS Technician A says that the sensors will be automatically relearned after driving a few miles. Technician B says that the sensor positions should be relearned, using a scan tool, before returning the vehicle to the customer. Who is correct?

A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B

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